Privacy Policy
1. Introduction
Neos Aesthetics (“we”, “our”, “the clinic”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make an enquiry, book a service, or attend the clinic.
We comply with:
– EU General Data Protection Regulation (GDPR)
– Irish Data Protection Act 2018
– All applicable healthcare confidentiality requirements.
By accessing our website or using our services, you agree to this Privacy Policy.
2. Personal Data We Collect
We collect only the information necessary to provide safe, high-quality care.
2.1. Data you provide directly
Name
Email address
Phone number
Date of birth
Booking details
Medical information shared during consultation
Treatment history (e.g., microneedling, injectables, skincare procedures, holistic treatments, T-Shape 2 services, etc.)
NEOS AESTHETICS Treatment Menu
Payment details (processed by third-party providers)
2.2. Data collected automatically (website)
IP address
Browser type and version
Device information
Cookies (see Section 10)
Pages viewed and website usage statistics
2.3. Special Category Data (Health Information)
For aesthetic and skincare treatments, we collect relevant medical information such as:
Allergies
Medications
Skin conditions
Previous treatments
Contraindications
Pregnant/breastfeeding status (if applicable)
This data is required for safe treatment and is processed under GDPR Article 9(2)(h) — “healthcare purposes.”
3. How We Use Your Data
We use your personal data to:
Provide consultations and treatments
Assess suitability and ensure safety
Manage bookings and communication
Maintain accurate clinical records
Respond to enquiries
Process payments
Improve website performance
Send updates related to your appointment (no marketing unless you consent)
We do not sell or rent your personal information.
4. Legal Basis for Processing
We process your data under the following legal bases:
Consent — when you submit forms or allow cookies
Contract — providing treatment or booking services
Legal obligation — maintaining tax and medical records
Legitimate interest — improving clinic operations
Healthcare provision — processing health information for safe treatment
5. How We Store and Protect Your Data
All clinical records are securely stored in encrypted systems.
Only authorised staff have access to your information.
We implement physical, electronic, and administrative safeguards.
Health records are retained for the legally required period under Irish law.
Website data is stored on secure servers with up-to-date security protocols.
6. Sharing Your Data
We only share personal data when necessary and lawful.
Your data may be shared with:
Payment processors (e.g., card payment providers)
Booking platforms (if used by the clinic)
IT service providers for secure systems management
Healthcare professionals (only when clinically required and with consent)
Legal authorities, only if required by law
We never share your data with marketers or third parties for advertising.
7. How Long We Keep Your Data
Retention depends on the type of information:
Medical/aesthetic treatment records: kept for the mandatory period under Irish healthcare guidelines
Enquiries: up to 12 months
Booking information: for the duration of service + required legal retention
Financial records: 6 years (tax compliance)
Website analytics: as defined by cookie settings
When the retention period ends, your data is securely deleted.
8. Your Rights Under GDPR
You have the right to:
Access your personal data
Correct inaccurate information
Request data deletion (“right to be forgotten”)
Withdraw consent at any time
Request restriction of processing
Object to processing
Request a copy of your data (data portability)
To exercise these rights, contact: neosaesthetics@gmail.com
We respond within 30 days.
9. Minors
Neos Aesthetics does not provide aesthetic treatments to individuals under 18.
We do not knowingly collect data from minors.
10. Cookies & Website Tracking
Our website may use cookies to:
Improve site performance
Remember preferences
Analyse visitor behaviour
Support security features
You can manage cookies through your browser settings or reject non-essential cookies when prompted.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. Always review the privacy policy of any external website you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in legislation or clinic practices.
The latest version will always be available on this website.
13. Contact
If you have questions about this Privacy Policy or wish to make a data request, contact:
neosaesthetics@gmail.com
Birr, Co. Offaly, Ireland